In the event you receive a damaged / defective article or an article that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team. Upon receiving your complaint, Gold Zap shall verify the authenticity and the nature of the complaint. If Gold Zap is convinced that the complaint is genuine, Gold Zap shall provide a free replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, Gold Zap reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Gold Zap in this regard. Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, request you to refuse to accept delivery and inform Gold Zap at the earliest. The return process of the product may be restricted by Gold Zap depending on the nature and category of the product. Refunds Any refunds due by Gold Zap to the user for non-availability of articles shall be credited to the registered user’s business deposits balance with Gold Zap.
GOLD ZAP Private Limited
70A/1, Hanumantharayan Kovil Street, Coimbatore – 641001
Ph: 0422 -3456789